What payment methods do you accept?

We accept almost all modes of payments. You no longer have to worry about limits! From the classic credit cards to modern gateways like PayPal, we've got all your needs covered. Also, remember those traditional bank transfers? Yes we do cover that too. 

How do you handle shipping? 

Details on shipping costs, delivery windows, the nations we ship to, and any free shipment criteria are all included in our shipping policy. We also offer order tracking information. 

1. Return Window
Returns accepted within 7 days of delivery for unused, unopened items.

2. Non-Returnable Items
Opened, used, or marked “non-returnable” products cannot be returned.

3. How to Request
Email support@musshh.com or WhatsApp us with your order ID.

4. Return Shipping
Free only if the product is damaged, expired, or incorrect.

5. Refund Timeline
Processed within 5–7 business days after we receive the item.

6. Exchanges
Available for products of equal or higher value (pay the difference).

7. Damaged Products
Send photos within 48 hours of delivery for a replacement or refund.

8. Order Cancellation
Only possible before dispatch—contact us ASAP.

9. Refund Method
Amount will be credited to your original payment method.

10. Need Help?
We’re here to support—just reach out anytime!

1. How can I find current offers?

All active deals are displayed on our website’s homepage and during checkout.

2. Do offers apply to all products?

Some offers may be product-specific or limited to certain categories.

3. Can I use multiple discount codes?

Only one promo code can be used per order, unless stated otherwise.

4. Do offers have an expiry date?

Yes, every offer comes with a validity period. Check the terms before applying.

5. Are offers valid on subscriptions or bundles?

Most discounts don’t apply to bundles or subscriptions unless mentioned.

6. Can I get a refund on discounted products?

Yes, as per our return policy—but only the discounted amount will be refunded.

7. Do special offers apply to cash on delivery orders?

Some offers may be limited to prepaid orders only. Terms will be mentioned.

8. How will I know if my code worked?

You’ll see the discount applied on your final order summary before payment.

9. Can I use an expired offer?

No, expired codes are not valid once the offer ends.

10. Need help with an offer?

Reach out to us at support@musshh.com or WhatsApp us!

1. Delivery Time

Orders usually arrive within 3–7 business days.

2. Shipping Areas

We ship across all major locations in India.

3. Shipping Charges

Free shipping on prepaid orders above ₹499.

4. Dispatch Time

Orders are dispatched within 24–48 hours after confirmation.

5. Tracking Orders

Tracking link is shared via SMS/email once shipped.

6. Address Changes

Changes allowed within 2 hours of order placement.

7. Delays

We’ll notify you of any delay—feel free to contact us.

8. Lost Packages

We offer free reshipment or refund after verification.

9. Express Delivery

Currently not available but coming soon!

10. Need Support?

Contact support@musshh.com or WhatsApp us anytime.

1. How can I contact customer care?

Email us at support@musshh.com or WhatsApp us for quick help.

2. What are your support hours?

We’re available Monday to Saturday, 10 AM to 6 PM.

3. How soon will I get a response?

We usually reply within 24 hours on working days.

4. Do you offer phone support?

Currently, we offer support via email and WhatsApp only.

5. Can I track my order through support?

Yes, just share your order ID, and we’ll assist you.

6. Where can I share feedback or complaints?

You can email your feedback directly to support@musshh.com.

7. Do you help with returns and refunds?

Absolutely! Reach out and we’ll guide you through the process.

8. How can I request a call back?

Drop a WhatsApp message with your number—we’ll call you back.

9. Do you support bulk or reseller queries?

Yes, contact us for B2B or bulk orders.

10. Need urgent help?

WhatsApp is the fastest way to reach us!

1. How do I place an order?

Select your product, add to the cart, and proceed to checkout.

2. Can I modify or cancel my order?

Modifications can be made within 2 hours of placing the order; cancellations are allowed before dispatch.

3. How will I know my order is confirmed?

You’ll receive a confirmation email/SMS after placing your order.

4. Can I track my order?

Yes, you’ll get a tracking link once your order is dispatched.

5. Can I add items to my order after placing it?

Once the order is confirmed, you cannot add items. Place a new order for additional items.

6. What if I received the wrong order?

Contact us immediately, and we’ll resolve the issue with a replacement or refund.

7. Are there any minimum order requirements?

No minimum order value, but free shipping applies on orders over ₹499.

8. Will I be notified if an item is out of stock?

Yes, we’ll notify you if any item is unavailable after checkout.

9. How do I apply a discount code?

Enter the promo code at checkout before completing the payment.

10. Need assistance with your order?

Contact support@musshh.com or WhatsApp us anytime!

1. How is my order packaged?

We use eco-friendly materials to safely package your products.

2. Is the packaging discreet?

Yes, your order is shipped in plain packaging without revealing the contents.

3. Is the packaging reusable?

Yes, most of our packaging materials are recyclable and reusable.

4. Will my products be protected during shipping?

Absolutely! We ensure all products are securely packed to avoid damage.

5. Can I choose the packaging style?

Currently, we use standard packaging for all orders, focusing on safety and eco-friendliness.

6. Do you include promotional materials in the package?

Yes, we may include discount cards or promotional flyers in some packages.

7. What if my package is damaged?

Please report any damage within 48 hours with photos for a resolution.

8. Do you offer gift wrapping?

Gift wrapping is not available yet, but we're working on it for the future!

9. Is there a package tracking option?

Yes, you will receive a tracking link once your order ships.

10. Need more packaging info?

Feel free to reach out to support@musshh.com for details!

1. What if my product arrives damaged?

Please report it within 48 hours of delivery with clear photos.

2. How do I report a damaged product?

Email support@musshh.com or WhatsApp us with your order ID and photos.

3. Will I get a replacement or refund?

Yes, after verification, we’ll offer a free replacement or full refund.

4. Do I need to return the damaged item?

In most cases, no return is needed, but we’ll confirm after review.

5. What if the packaging is damaged?

If the product inside is safe, it’s not eligible for return—but do share photos.

6. How soon will I get a replacement?

Replacements are dispatched within 2–3 working days after approval.

7. Will I be charged for return shipping?

No, return shipping is free for damaged or incorrect products.

8. Can I keep the damaged item?

Yes, if we confirm no return is needed.

9. What if I report after 48 hours?

We may not be able to assist—please report within the time window.

10. Need quick help?

Reach out on WhatsApp or email us for priority support.

1. How do I place an order?

Simply select your product, add to cart, and proceed to checkout.

2. Do I need to create an account?

No, you can checkout as a guest, but creating an account helps track orders.

3. What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, and COD (on select orders).

4. Is Cash on Delivery (COD) available?

Yes, COD is available on select pin codes and orders below a certain value.

5. How will I know if my order is confirmed?

You’ll receive a confirmation email/SMS after successful payment.

6. Can I apply discount codes during purchase?

Yes, enter your promo code at checkout before payment.

7. Can I modify my order after placing it?

Changes are allowed within 2 hours—contact us quickly.

8. What if I accidentally order the wrong product?

Reach out immediately—we’ll help if the order hasn’t shipped yet.

9. Is there a minimum order value?

No minimum value, but free shipping applies above ₹499.

10. Need help placing an order?

We’re here to help—WhatsApp or email support@musshh.com anytime!

1. When will I get my refund?

Refunds are processed within 5–7 business days after product inspection.

2. How will I receive my refund?

Refunds are credited to your original payment method (UPI, card, etc.).

3. Are shipping charges refundable?

Shipping fees are refunded only if the return is due to our error.

4. Can I get a refund on discounted items?

Yes, but only the discounted amount will be refunded.

5. Do I need to return the product first?

Yes, refunds are issued only after we receive and inspect the returned item.

6. Can I get store credit instead of a refund?

Yes, upon request, we can issue store credit for future purchases.

7. What if I don't receive my refund on time?

Contact us at support@musshh.com or WhatsApp—we’ll check immediately.

8. Is the refund applicable to COD orders?

COD refunds are processed via bank transfer or store credit.

9. Are all products eligible for refund?

Refunds apply only to unused, unopened, and returnable items.

10. Need help with your refund?

We’re here to assist—reach out anytime!